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French Customer Representative - Sports

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Título Oferta:
French Customer Representative - Sports
by Justlanded
Atención al Cliente
Texto Oferta:
If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere. Responsibilities Contact Management: • Answering product questions and providing consumers with requested information. •Assisting consumers throughout the ordering process, to file warranty claims, and with after sales services. • Handling incoming consumer contacts (via telephone, e-mail, chat, or social media) by creating and logging tickets in our system. • Following up with consumers about their open tickets by email or phone in a timely manner. •Listening to consumers and collecting feedback about their experience with products or support. •Updating tickets in accordance with proper logging procedures to ensure that the most-up-to date information is available to teammates. • Ensure the correct representation of the client´s corporate and brand images in all interactions. Knowledge Management: • Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service. • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines. • Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures. We offer •Full-time (39 hours/week) and long-term contract •Schedule: Monday to Friday from 09.00 to 18.00 •Salary: 16500euros gross/year + up to 3600euros gross/year in bonus •Internal Development Program •Relocation Package provided Requirements •High/native level of French •Fluent English •Knowledge of Microsoft Office Soft Skills: •Self-motivated •Flexible •Active listening skills •Ability to work in a team environment and independently •Outgoing and open minded Empresa: SELLBYTEL España Tipo de empleo: Contrato
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Esta oferta de trabajo está publicada en la categoría de Atención al Cliente, se refiere a la provincia de Cataluna Barcelona